VA activates emergency medication refills at local pharmacies
The Ralph H. Johnson VA Medical Center Pharmacy has activated its disaster relief plan for emergency medication refills. Eligible Veterans with a VA ID card, needing emergency supply of medications, can go to any retail pharmacy (for instance, CVS, Walgreens, Publix, etc.) open to the public with a written prescription or an active VA prescription bottle. The bottle must not be older than 90 days and must have refills available. If the Veteran does not have their bottle they can go to the retail pharmacy with their VA ID and have the pharmacist call Heritage Health Solutions Customer Care Center at 866-265-0124. A 7-day supply of medication will be provided for non-controlled substances. *Note: Controlled substances are not included.
Questions and Answers related to emergency prescriptions
Q: What are the criteria for re-filling medications?
A: At this time, the criteria for filling these emergency fills and refills are:
1. You must have an empty vial of medications from a VA Pharmacy that is not older than 90 days and it indicates there are refills available. Or, a new prescription on a valid VA prescription form. If no bottle available, present to pharmacy with VA ID card and ask the pharmacist to call Heritage Health at 1-866-265-0124.
2. You must present a valid ID that confirms you are the person to whom the vial or prescription belongs.
3. The medication is not a “controlled substance”
Q: I am trying to fill my prescription, where can I go?
A: You can take your empty prescription bottle to any pharmacy. All they will need is your VA ID card and the old prescription bottle to fill the prescription. The Pharmacist will call the Heritage toll free number (866-265-0124) to get the information needed to fill the request.
Q: I can’t find my old prescription bottle. How can I refill my medications?
A: Locate your nearest pharmacy, show your VA ID and tell the pharmacists to call Heritage Health Solutions Customer Care Center (866-265-0124) and a representative will provide them the proper information over the phone to dispense those prescriptions.
Veterans should bring the Heritage Health Solutions phone number (866-265-0124) with them to the pharmacy. If a Veteran patient has an emergency need for prescription fills or refills that cannot be obtained through the outlined process above, the Charleston VA Medical Center Emergency Department is open to assist with emergency medication requirements.
Veteran patients and employees can stay up-to-date with the most recent medical center and outpatient clinic statuses by visiting the Charleston VAMC website at www.charleston.va.gov or following the medical center on Facebook at VAMCCharleston or on Twitter at CharlestonVAMC.